I'm Your CSR
By: Kelly McDonald “We rise by lifting others.” —Robert G. Ingersoll (1833-1899) My wife, Beverly, worked as a medical receptionist at the Student Health Center on the BYU campus, during the latter part of my career in information technology at the university. She confidently employed a desktop computer to schedule appointments, check-in patients, then track them through their visit with the doctors. But sometimes there was a problem with her computer which she couldn’t solve on her own. For example, the computer application which performed her patient check-in was often updated to a new version, and sometimes it would stop working. When this happened, she called the phone number written on a sticky note, attached to the top of her computer. A person showed up to repair the problem plaguing her. She became very adept at using technical tools to support her work, but she always knew that if she didn’t know how to tackle a computer problem, there was a person she could call who w
